inquiry
FAQ
Please be sure to check your spam or promotional email folders, as the email may have arrived there.
The person in charge will respond to your inquiries in the order they are received.
*We will refrain from responding to inquiries unrelated to our products or business, or to sales contacts that we are unable to respond to. Thank you for your understanding in this regard.
■Please tell me about the shipping time.
We will ship the item within 1-2 days after we confirm the payment.
Please note that Claro Online Store (main store) does not ship on Saturdays, Sundays, and holidays.
If by any chance you do not receive your product, please contact us using the "Contact Form" and specify your order information.
■Please tell me about the shipping fee.
Shipping charges for ordered items are as follows.
Domestic (excluding Okinawa and remote islands)
| Total shopping amount (tax included) | Delivery charge |
| Less than 3,980 yen | 700 yen |
| 3,980 yen or more | free |
Okinawa/remote islands
| Total shopping amount (tax included) | Delivery charge |
| Less than 9,800 yen | 2,000 yen |
| 9,800 yen or more | free |
■Can I cancel my order after placing it?
Please note that as a general rule, we cannot accept cancellations or changes due to the customer's convenience after the order has been completed.
Please check the contents carefully before placing your order.
■Are there regular purchases?
``Black and Mugwort Bikan Enzyme'' is available as a regular purchase product . This is a great deal, so please take advantage of it.
■Where can I cancel my subscription?
You can cancel your subscription from ``Account Page (My Page) > List of Special Regular Flights''. Please note that your membership rank will be reset upon cancellation.
■About wrapping and gift bags
Although we do not accept gift wrapping, we receive many requests for ``Black and Mugwort Bikan Enzyme'' as souvenirs or gifts. We have prepared a special gift bag , so please use it if you like (330 yen/piece)
■I want to ask a question about the product.
For inquiries regarding products, please use the " Inquiry Form ". Our staff will respond after confirming the content.
■About media appearances, etc.
We will respond at any time.
Please fill out the inquiry form and contact us.
■Do you have an official Instagram?
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Claro official Instagram
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We send information about products, campaigns, media information, etc.
We also hold campaigns every month where our followers can win our products, so please follow us.
■Click here for frequently asked questions about “Black and Mugwort Bikan Enzyme”
■ Click here for frequently asked questions about “Aromatic Roasted Malt Tea”
