Cancellation/cycle change/shipping/return policy for regularly purchased products

1. Regarding cancellation of regular purchase
The first delivery of a regular purchase cannot be canceled or changed after the application has been submitted.
Regarding changes, you will be able to change the delivery cycle from the next batch. Please note.

2. Regarding changes in delivery cycle and delivery date for regular purchases
Changes can be made at any time up to 7 days before the next payment date.
Please go to My Page (Account Page) > Regular Purchase List and click on the "Change delivery cycle" and "Change delivery date" buttons to make changes.

3. Regarding cancellation of regular purchase
You can cancel your subscription at any time up to 7 days before the next payment date.
Please go to My Page (Account Page) > Regular Purchase List and click the "Cancel" button there to cancel your subscription.

4.About shipping charges for regular purchase items

◆Domestic (excluding Okinawa and remote islands)

◆Okinawa/remote islands

5.About returns and exchanges of regularly purchased products
◆In the case of defective products If there is a problem with the product, please contact the Claro inquiry desk below within 7 days after receiving the product.
We will respond by exchanging with the same product or refunding the product price.
<Information details>
・Defect location
・Details of product defects
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Claro Inquiry Desk
support@store.claro.jp
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◆Disclaimer: Due to the nature of the product, returns and refunds are generally limited to unopened products.
- In the case of an exchange, we will deliver the non-defective product and pick up the defective product by a delivery company designated by our company at the earliest delivery date and time. Please note that we cannot accept any other exchange methods.
・In the case of an exchange, it may take some time to rearrange the product.
- If we are unable to arrange a replacement product due to out of stock or discontinuation of production, we will issue a refund.
・We cannot accept returns due to "customer circumstances".