Regarding orders that appear to be fraudulent credit card use

Thank you for your continued patronage of Claro.

Today, we would like to inform you about how we handle orders that appear to be due to fraudulent credit card use.

Any orders that fall under the following items will be judged as "unauthorized use of credit card" and will be cancelled.
●The name of the orderer and the name on the card used do not match ●E-mail address and card information are different due to multiple or consecutive orders
● You have attempted to pay with a different credit card multiple times ●The orderer's name and furigana do not match ●The address does not have a street number
●System judgment suggests the possibility of unauthorized use.
●We cannot contact you at the listed phone number or email address, or we cannot confirm your identity.

If the order you have canceled was not due to unauthorized use of your credit card but was placed by you, we apologize for the inconvenience, but please check again to make sure the information you entered is correct. Thank you for your order.
We apologize for any inconvenience this may cause and appreciate your understanding.

In the future, if we determine that the order is malicious, we will take the following actions.
●We will confirm your order by phone or email after placing your order.
●If we cannot contact you at the registered phone number or email address and cannot confirm your identity, we will cancel your order.
●Depending on the content, we may report it to the police.

We will continue to work hard to ensure that our customers can shop with peace of mind. Thank you for your understanding.


Claro